Hi,
Their support announced the payment to be performed "until the end of September", which hasn't happened until now and which I doubt will take place today. So we're still waiting for the payout of our July revenue.
The new master service agreement, effective on October 16th 2024 states new and additional fees such as a $100 USD / month platform fee as well as $20 per chargeback $185 / hour (!) to for using their Tier 2 support.
This is all very alarming to say the least. So we're actively looking for an alternative service provider. Probably Cleverbridge since they are located in Germany, too.
Having to migrate existing implementations that depend on MyCommerce's APIs isn't a particularly lightweight task for a small company![:cry:]( "Crying or Very sad")
.
Best,
Ray
Same here. No payment since July, no August statement, either.Guys. Thank you for this thread.
Same here. Been a customer for 24 years. Last payout in July 2024, nothing since. They're sending forms to fill, but nobody is answering questions. Support for us vendors doesn't exist.
Has anyone migrated subscriptions to another vendor? Anyone knows the steps how to do it?
Their support announced the payment to be performed "until the end of September", which hasn't happened until now and which I doubt will take place today. So we're still waiting for the payout of our July revenue.
The new master service agreement, effective on October 16th 2024 states new and additional fees such as a $100 USD / month platform fee as well as $20 per chargeback $185 / hour (!) to for using their Tier 2 support.
This is all very alarming to say the least. So we're actively looking for an alternative service provider. Probably Cleverbridge since they are located in Germany, too.
Having to migrate existing implementations that depend on MyCommerce's APIs isn't a particularly lightweight task for a small company
.Best,
Ray
Statistics: Posted by fuseaudiolabs — Mon Sep 30, 2024 10:21 am